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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sally Hakenewerth

Sally Hakenewerth

July 29, 2026

5  out of  5
rating by Sally Hakenewerth
"Great service and friendly staff! Highly recommend! They treat you like family!"
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Pam Kelley

July 28, 2026

5  out of  5
rating by Pam Kelley
"We worked with Matt at Phyllis' office. He was so knowledgeable and eager to respond to our needs for a quick turnaround on a homeowners quote for a closing. We were able to secure everything we needed that same day. This agency truly cares about their customers! Thank you so much Matt!"
We responded:
"Pam, thank you for your feedback! We’re glad to hear you had a positive experience and appreciate you taking the time to share it!"
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StevenWayneJones

July 28, 2026

5  out of  5
rating by StevenWayneJones
"Matt is a high caliber, super amazing dude!! I’d hire him to take care of my insurance needs any day of the week. He is great at communicating and very responsive. His professional and respectful interactions make him one of the best in the field. Hire Matt if you want excellent service."
We responded:
"Steven: Thank you for taking the time to leave a review. Matt and my entire team work very hard to make sure our customers are taken care of in a professional and respectful manner. We are lucky to have Matt as part of our team."
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Steve Hencey

July 20, 2026

5  out of  5
rating by Steve Hencey
"Always great service and a friendly attitude. I always know I will get an answer even if it is a complex issue!"
We responded:
"Steve: We appreciate you taking the time to leave a review. My team and I work very hard to make sure our customers are taken care of. Thank you for your continued business!"
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Mark Blankenship

July 16, 2026

5  out of  5
rating by Mark Blankenship
"Easy to deal with and very nice. Handled my son's renters insurance while at Mizzou"
We responded:
"Thank you for taking the time to leave us a review. We appreciate your business. Please keep us in mind for any future insurance needs!"
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Robert Esse

July 14, 2026

5  out of  5
rating by Robert Esse
"Matt's always courteous and prompt with his responses. Always a pleasure to communicate with a true professional.....and Mizzou fan! MIZ-ZOU!"
We responded:
"Thank you for the great review, Robert. My entire team and I strive to provide the best customer experience possible, and we are all MIZZOU fans in this office! Happy to be here and local - not a 1-800 number. GO TIGERS!!! M-I-Z"
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417 plasma

July 2, 2026

5  out of  5
rating by 417 plasma
"I have been with This Phyllis Nichols Office for about 22 years. It has been such a great experience,being insured by this office, I deal with one representative Gena M. Patton for all my needs and assistance with any question that need to be answered, She sometimes works later hours, and puts her time into getting the job done...I highly recommend folks to call this office that will serve you with respect in every way, and will help to find the best pricing that they can get..
Price i been paying for our home has been high in the past year or so BUT now i received a letter from Gena letting me know State Farm has DROPPED the insurance price close to $800.00 and that is truly a huge relief , cause we expected the numbers to go higher and they didn't , I have home coverage, Dirt Bike full coverage Food Trailer, Utility Trailer, all with STATE FARM.. NO ONE can beat my homeowners insurance price that i'm paying with State Farm, Folks call them, you won't regret it...."
We responded:
"Thank you so much for your kind words and 5-Star review! My team and I work very hard to take care of our customers. Thank you for your loyalty to State Farm and trusting me and my team with your insurance needs. You are truly appreciated!"
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Sean Spence

July 2, 2026

5  out of  5
rating by Sean Spence
"Phyllis is among Columbia's very best insurance providers. She has long been known as someone you can count on."
We responded:
"Sean: Your 5-Star review and kind words really mean a lot to me and my team. We try to be here to assist our customers whenever they need us."
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Susan Cunningham

June 30, 2026

5  out of  5
rating by Susan Cunningham
"It was great talking to Susan on the phone about some policy changes. I appreciate that she was professional and took the time to explain the details of my policy."
We responded:
"Susan: We appreciate you taking the time to leave us a review. My team and I try to make sure our customers understand their coverage and what they are paying for. Thank you for your continued business!"
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Ben Loeb

June 26, 2026

5  out of  5
rating by Ben Loeb
"dThe State Farm Insurance office of Phyllis Nichols is outstanding. I've been getting my insurance needs met with them for decades. The office staff is knowledgeable, timely, and patient with customers. I highly recommend them."
We responded:
"Hi Ben! Thank you for the 5-star review and recommendation. We truly appreciate your business!"
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Lexi

June 25, 2026

5  out of  5
rating by Lexi
"Gena is absolutely amazing! She's always happy to help, and very quick efficient."
We responded:
"Lexi: Your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! "
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Hobby Crib

June 20, 2026

5  out of  5
rating by Hobby Crib
"Real people answering the phone and taking care of your insurance needs! Gena, thank you for your quick response."
We responded:
"Thank you for the 5-Star review! Your experience with our team is exactly what we strive for. We are here when you need us and we look forward to working with you for years to come! "
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Laurie Hines

June 18, 2026

5  out of  5
rating by Laurie Hines
"I love Phyllis and Matt was sooo helpful this morning. Ted and I really appreciate all that Phyllis does for us! Great agency!!"
We responded:
"Thank you for taking the time to share your experience with us. We appreciate the feedback are glad our team was able to assist in a helpful and positive way."
Profile photo of Tracie B (tracies stuff)

Tracie B (tracies stuff)

June 16, 2026

5  out of  5
rating by Tracie B (tracies stuff)
"Phyllis has been our trusted agent for years. Exceptional customer service."
We responded:
"Hi Tracie! Thanks so much for the 5-Star review! Our customers mean a lot to us and we truly appreciate your continued business! "
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Mark Meighan

June 16, 2026

5  out of  5
rating by Mark Meighan
"Phyllis and her staff are great. Quick quotes, fantastic communication and all round just a great experience. Consummate professionals. Highly recommended."
We responded:
"Hi Mark! Thank you for your 5-Star review! My team and I work hard to provide the best customer service possible. We are here if you need us. Thank you for your continued business!"
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Deb

June 16, 2026

5  out of  5
rating by Deb
"By using a local agency, I always get very fast response to questions, concerns, & changes to our plans. The entire team is wonderful and Gena is always on top of things. So appreciate Phyllis and her team!"
We responded:
"Hi Deb! Thank you so much for the 5-Star review! My team and I work very hard to make sure our customers are taken care of. We are here if and when you need us. One of the values of having a local agent. Thank you for your continued business! It is truly appreciated!"
Profile photo of Elizabeth Vieth

Elizabeth Vieth

June 10, 2026

5  out of  5
rating by Elizabeth Vieth
"Quick response time! Everyone was super helpful!"
We responded:
"Hi Elizabeth: Thank you for your 5-Star review. My team and I strive vary hard to provide the best customer service possible. Let us know if you ever have any questions regarding your policy. We truly appreciate your business!"
Profile photo of Naomi Siedhoff

Naomi Siedhoff

June 10, 2026

5  out of  5
rating by Naomi Siedhoff
"Both the Receptionist, Anita, and Mr. Matt Harbert were very helpful and professional.

I appreciate all the time and knowledge Mr. Harbert poured into our inquiry for homeowner's insurance for our upcoming condo purchase in Columbia, as well as getting my husband and I lined up to switch our current auto and life insurance policies from Illinois to Missouri once we have established our residence here in CoMo.

May God continue to bless your staff and agency with such wonderful service and success!"
We responded:
"Hello Naomi: Thank you for your 5-Star review! My entire team and I work very hard to make sure our customers understand their insurance and what they are paying for. We appreciate your business and welcome to Columbia! "
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Jonathan Rainous

June 9, 2026

4  out of  5
rating by Jonathan Rainous
"Helpful customer service. Never able to spell my name right, and prices were VERY high compared to competitors so minus 1 star. Will definitely consider in the future due to overall responsiveness with customer service. No claims made, so I don't know if that would easy or difficult."
We responded:
"Hi Jonathan: Thank you for the review. I apologize for the misspelling of your name. We appreciate you giving us the opportunity to quote your business. My team and I try very hard to give the best customer service possible. Please keep us in mind for any future insurance needs."
Profile photo of Brent Flood

Brent Flood

June 5, 2026

5  out of  5
rating by Brent Flood
"Met with Matt Herbert to discuss auto and home insurance, and he was incredibly helpful in addressing our questions, and making suggestions to us. The entire appointment was a very pleasant one. We have dealt with Phillis Nichols agency for well over 20 years, and have always had very good experiences"
We responded:
"Brent: Thank you for your 5-Star review! My team and I try to help our customers understand their options and coverages to best fit their needs. We appreciate referrals so do not hesitate to send folks our way! Thank you for your continued business!"
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Scotty Mary

May 26, 2026

5  out of  5
rating by Scotty Mary
"I love how they are good at talking care of any issues quickly and efficiently."
We responded:
"Thank you for the 5-star review! My team and I try to take care of our customers in a timely and efficient manner. That just one of the benefits of having a good local agent. We appreciate your continued business!"
Profile photo of Randall Kenneth Jones

Randall Kenneth Jones

May 23, 2026

5  out of  5
rating by Randall Kenneth Jones
"Simply outstanding. I have been a State Farm customer for many years and was new to this market. Phyllis and her team went above and beyond in, not only transitioning my accounts, but making me feel welcome in the community. Their support did not end with the close of business. We have since moved to another market and my new State Farm team here is BIG SHOES to fill! We will miss them terribly."
We responded:
"Thank you so much for the 5-star review! My team and I try very hard to take care of the needs of our customers. If you ever make it back to this market, we will be happy to have you back! Best wishes!"
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Jeremy Anderson

May 23, 2026

5  out of  5
rating by Jeremy Anderson
"The absolute best in the business. Phyllis is absolutely the most caring person. If you need anything they have your best interest. I recommend this group over anyone."
We responded:
"Jeremy - Thank you for the great review! My team and I try to keep our customer's best interest in mind when developing an insurance plan to fit their needs. We truly appreciate your business and are here if you ever have any questions regarding your coverages. "
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Karen Lee

May 21, 2026

5  out of  5
rating by Karen Lee
"PHYLLIS CARES ABOUT HER PEOPLE AND GOES ABOVE AND BEYOND YO HELP MEET THEUR NEEDS!"
We responded:
"Karen: Thank you so much for the 5-Star review! Me and my team truly do care about our people and try our best to be here when they need us. We value the relationships we build with our customers. I appreciate your trust in us and your continued business! "
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Maria Burke

May 20, 2026

5  out of  5
rating by Maria Burke
"Phyllis has been a joy to work with. Personal. Caring. Timely. She continues to make difficult situations easier."
We responded:
"Hello Maria: Thank you so much for the kind review. We value and care about our customers and try our best to help them when needed, even in difficult situations. "