State Farm® Insurance Agent Phyllis Nichols
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hobby Crib
June 20, 2026
5
out of
5
rating by Hobby Crib
"Real people answering the phone and taking care of your insurance needs! Gena, thank you for your quick response."
Laurie Hines
June 18, 2026
5
out of
5
rating by Laurie Hines
"I love Phyllis and Matt was sooo helpful this morning. Ted and I really appreciate all that Phyllis does for us! Great agency!!"
We responded:
"Thank you for taking the time to share your experience with us. We appreciate the feedback are glad our team was able to assist in a helpful and positive way."
Tracie B (tracies stuff)
June 16, 2026
5
out of
5
rating by Tracie B (tracies stuff)
"Phyllis has been our trusted agent for years. Exceptional customer service."
We responded:
"Hi Tracie! Thanks so much for the 5-Star review! Our customers mean a lot to us and we truly appreciate your continued business! "
Mark Meighan
June 16, 2026
5
out of
5
rating by Mark Meighan
"Phyllis and her staff are great. Quick quotes, fantastic communication and all round just a great experience. Consummate professionals. Highly recommended."
We responded:
"Hi Mark! Thank you for your 5-Star review! My team and I work hard to provide the best customer service possible. We are here if you need us. Thank you for your continued business!"
Deb
June 16, 2026
5
out of
5
rating by Deb
"By using a local agency, I always get very fast response to questions, concerns, & changes to our plans. The entire team is wonderful and Gena is always on top of things. So appreciate Phyllis and her team!"
We responded:
"Hi Deb! Thank you so much for the 5-Star review! My team and I work very hard to make sure our customers are taken care of. We are here if and when you need us. One of the values of having a local agent. Thank you for your continued business! It is truly appreciated!"
Elizabeth Vieth
June 10, 2026
5
out of
5
rating by Elizabeth Vieth
"Quick response time! Everyone was super helpful!"
We responded:
"Hi Elizabeth: Thank you for your 5-Star review. My team and I strive vary hard to provide the best customer service possible. Let us know if you ever have any questions regarding your policy. We truly appreciate your business!"
Naomi Siedhoff
June 10, 2026
5
out of
5
rating by Naomi Siedhoff
"Both the Receptionist, Anita, and Mr. Matt Harbert were very helpful and professional.
I appreciate all the time and knowledge Mr. Harbert poured into our inquiry for homeowner's insurance for our upcoming condo purchase in Columbia, as well as getting my husband and I lined up to switch our current auto and life insurance policies from Illinois to Missouri once we have established our residence here in CoMo.
May God continue to bless your staff and agency with such wonderful service and success!"
We responded:
"Hello Naomi: Thank you for your 5-Star review! My entire team and I work very hard to make sure our customers understand their insurance and what they are paying for. We appreciate your business and welcome to Columbia! "
Jonathan Rainous
June 9, 2026
4
out of
5
rating by Jonathan Rainous
"Helpful customer service. Never able to spell my name right, and prices were VERY high compared to competitors so minus 1 star. Will definitely consider in the future due to overall responsiveness with customer service. No claims made, so I don't know if that would easy or difficult."
We responded:
"Hi Jonathan: Thank you for the review. I apologize for the misspelling of your name. We appreciate you giving us the opportunity to quote your business. My team and I try very hard to give the best customer service possible. Please keep us in mind for any future insurance needs."
Brent Flood
June 5, 2026
5
out of
5
rating by Brent Flood
"Met with Matt Herbert to discuss auto and home insurance, and he was incredibly helpful in addressing our questions, and making suggestions to us. The entire appointment was a very pleasant one. We have dealt with Phillis Nichols agency for well over 20 years, and have always had very good experiences"
We responded:
"Brent: Thank you for your 5-Star review! My team and I try to help our customers understand their options and coverages to best fit their needs. We appreciate referrals so do not hesitate to send folks our way! Thank you for your continued business!"
Scotty Mary
May 26, 2026
5
out of
5
rating by Scotty Mary
"I love how they are good at talking care of any issues quickly and efficiently."
We responded:
"Thank you for the 5-star review! My team and I try to take care of our customers in a timely and efficient manner. That just one of the benefits of having a good local agent. We appreciate your continued business!"
Randall Kenneth Jones
May 23, 2026
5
out of
5
rating by Randall Kenneth Jones
"Simply outstanding. I have been a State Farm customer for many years and was new to this market. Phyllis and her team went above and beyond in, not only transitioning my accounts, but making me feel welcome in the community. Their support did not end with the close of business. We have since moved to another market and my new State Farm team here is BIG SHOES to fill! We will miss them terribly."
We responded:
"Thank you so much for the 5-star review! My team and I try very hard to take care of the needs of our customers. If you ever make it back to this market, we will be happy to have you back! Best wishes!"
Jeremy Anderson
May 23, 2026
5
out of
5
rating by Jeremy Anderson
"The absolute best in the business. Phyllis is absolutely the most caring person. If you need anything they have your best interest. I recommend this group over anyone."
We responded:
"Jeremy - Thank you for the great review! My team and I try to keep our customer's best interest in mind when developing an insurance plan to fit their needs. We truly appreciate your business and are here if you ever have any questions regarding your coverages. "
Karen Lee
May 21, 2026
5
out of
5
rating by Karen Lee
"PHYLLIS CARES ABOUT HER PEOPLE AND GOES ABOVE AND BEYOND YO HELP MEET THEUR NEEDS!"
We responded:
"Karen: Thank you so much for the 5-Star review! Me and my team truly do care about our people and try our best to be here when they need us. We value the relationships we build with our customers. I appreciate your trust in us and your continued business! "
Maria Burke
May 20, 2026
5
out of
5
rating by Maria Burke
"Phyllis has been a joy to work with. Personal. Caring. Timely. She continues to make difficult situations easier."
We responded:
"Hello Maria: Thank you so much for the kind review. We value and care about our customers and try our best to help them when needed, even in difficult situations. "
Diana Kenney
May 14, 2026
5
out of
5
rating by Diana Kenney
"Phyllis, Susan and staff are wonderful to work with in making sure my insurance needs are met. By that I mean that they answer calls promptly and efficiently and call to let me know when attention is needed on my account, in enough time to meet deadlines and requirements. I highly recommend this office."
We responded:
"Diana: Thank you for your 5-Star review! Me and my staff pride ourselves on taking care of our customers. We are here in person and answer the phones if we can. We truly appreciate your business! "
Kent Sapp
May 13, 2026
5
out of
5
rating by Kent Sapp
"Gena took great care of us!! Outstanding service"
We responded:
"Hi Kent! Thank you for the 5-Star review! My entire team and I take great pride in taking care of our customers. We are here if you ever have any questions regarding your insurance. Thank you for your business; it is truly appreciated!"
Anna Marshall
May 8, 2026
5
out of
5
rating by Anna Marshall
"Gena is always so helpful and quick!"
We responded:
"Hi Anna: Thank you for your 5-Star review! My team and I work hard to provide the best customer service in a timely manner. We truly appreciate your continued business!!!"
Sean Cotton
May 8, 2026
5
out of
5
rating by Sean Cotton
"Matt was extremely helpful in providing options for coverage on a new vehicle for a friend that moved into the area. All of his answers were prompt and just what was needed!"
We responded:
"Hi Sean: Thank you so much for the 5-Star review. My entire team works hard to get our customers the best coverage that fits their needs and budget. We are here if you or your friend have any questions regarding your insurance coverage. We appreciate the referral and your continued business!"
Brian Overton
May 7, 2026
5
out of
5
rating by Brian Overton
"I Have Been with Phyllis for years. I wouldn't be with different agent."
We responded:
"Hi Brian: Thank you for your 5-Star review! My team and I work hard to provide the best customer service possible. We truly appreciate your loyalty and continued business! "
garyfitch35
May 5, 2026
5
out of
5
rating by garyfitch35
"Truly the best customer service I have had within 5 minutes of emailing - I received an response and yet it was after hours. Highly recommend this office for any of your State Farm needs."
We responded:
"Gary: Thank you for your 5-Star review and recommendation! I am happy you were taken care of in a timely manner! My team and I strive to give the best customer service possible. We truly appreciate your continued business!"
patricia carl
May 2, 2026
5
out of
5
rating by patricia carl
"Phyllis and her staff have been my insurance on home, rental houses, cars, trucks, farm equipment, commercial property, retail business for about 40 years. I dont have to worry about something being covered. Once a customer told me her basement was ruined due to back up sewage. I contacted Phyillis to make sure that was covered. It was. When i have a claim it is easy easy. I just can't say enough good things about Phyllis and her staff. She eliminates a lot of stress for me."
We responded:
"Pat: Thank you so much for your 5-Star review and kind words. My team and I try to get our customers the best coverage to fit their needs and budget. We are here if you ever have any questions regarding your insurance plans. We appreciate your continued business! "
Janice Woods
May 1, 2026
5
out of
5
rating by Janice Woods
"What I love about Phyllis' office, is that she and her staff really take care of you. You don't get an 800# when you call, you can file a claim with them instead of a call center. They really do care about thier customers. Give them a call if you have any insurance needs."
We responded:
"Janice: Thank you so much for the kind review! My team and I pride ourselves on helping our customers, whether it be with finding the right coverage, filing a claim or just answering questions. We are happy to help! "
Cindy Lekar
April 29, 2026
5
out of
5
rating by Cindy Lekar
"For Home, Auto, Farm, travel, and Umbrella State Farm Phyllis Nichols, and agent Susan Mills goes over and beyond for fast reliable service. Thank you for your excellent and reliable support!"
We responded:
"Thank you, Cindy! We appreciate your kind review. My team and I pride ourselves on exceptional customer service and want to make sure you understand your coverage. We are here when you need us."
Becky Goodrick
April 29, 2026
5
out of
5
rating by Becky Goodrick
"Always such great personal service! Always there when I need them‼️"
We responded:
"Becky: Thanks so much for the 5-Star review! Me and my team try to provide the best service possible. We appreciate your continued business!"
Lindsey Testerman
April 29, 2026
5
out of
5
rating by Lindsey Testerman
"Phyllis and her whole staff are fantastic. Best customer service and pricing in town!"
We responded:
"Hey Lindsey: Thank you so much for the 5-Star review! My team and I work hard to provide the best coverage to fit your needs and to answer any questions you may have. We appreciate your continued business!"