State Farm® Insurance Agent Phyllis Nichols

"When you cancel your insurance with them, they even not wait for you to tell them “have a good day”, or thank you, just hung up 🤐🤐 I try to reply to your reply so I update my review, I did my insurance with Gainsco through your office as a third party, i have one phone number take it from there mail 1-866-424-6726, and when I call them answer machine said to call back your local office “ that’s mean your office”. Anyway, it’s polite to answer any one say “thank you or have a good day “ not hung up especially it will not take more than 10 seconds. Less than the time that you replied to my review."

"I am beyond aggravated. I purchased auto and renters through Phyllis. I get a cancellation notice that I have basically a week to find insurance for something that happened over 3 years ago and was clearly on my app and mvr. I didn’t even receive a phone call or email! Some service this is…..this is like approving a renter having them sign a lease and move in and evict them a month later for something with a previous landlord. I am baffled. If what was on my mvr wasn’t allowed then why be so quick to take my money and issue a policy? I have emailed Phyllis about this as well. I will be expecting a prorated refund TOMORROW since you guys are so quick to send out a cancellation notice without a phone call or an email. Gross. Purchase your insurance elsewhere Update I spoke with the Gena and the underwriting department did reinstate with no lapse in coverage. They did have good communication with me. They didn’t receive the notice prior and it was a glitch in underwriting and the quoting system. It was trying to show my incident happened twice in one month! Haha if that was the case I wouldn’t insure me either! I was quick to be upset and panicked, but their office fought for me and I was very impressed."

"Top quality team providing top quality customer service!"

"Best state farm folks around! They are all amazing people and are always willing to help me out with any of my requests. They are very kind and friendly when you speak with them! Keep up the great work! Give them a call, you'll certainly be glad you did."

"Always there for you!!"

"Awesome local agent! Would not go anywhere else."

"Both Phyllis and her staff have been efficient and easy to work with."

"I have never seen an insurance company work so hard to take care of any questions, solve problems, and assist with coverage, Than with Phyllis's Team in Columbia Missouri. I've been with this State Farm for about 20 years, and I also live 3 1/2 south of her Office. Phyllis and her staff are one Team that I highly recommend for anyone that needs Insurance..."

"Recently were hit by two deer taking out the front quarter panel on our truck. First thing Phyllis asked was, "were we okay." After it was determined we were fine, we were then told that if this changed for some reason, our insurance coverage included medical payments for up to $5,000 of care. We were then contacted by the home office to give us a case number. While we have not needed any care, there was peace of mind knowing if we had not met our deductible we had the funds needed. Due to recent hail in the area, the time to get our car fixed was not immediate. Yet we had insurance that allowed us to get a rental car at $10 a day, so we were not inconvenienced. The quality of service is above and beyond. Sure you can always find something for less, but as the saying goes "you get what you pay for". In my honest opinion, I get more than I pay for as the price of peace of mind is priceless! Thanks Phyllis and all your friendly, caring staff!"

"As both a customer and an employee I can verify Phyllis genuinely cares about customers and doing the right thing. If you don't already have your insurance with us, call today."

"Phyllis is awesome! Very knowledgeable, honest, and fights for her clients every day! Would highly recommend you give her a try!"

"I’ve worked with Phyllis many times. She always has her customers best interests at heart. Highest level of communication and she cares."

"Anna Drake is SO helpful! I needed homeowners insurance and she made it happen within 30 minutes. Sent me a quote, explained what the policy covered, and got me signed up. She was enthusiastic and congratulated me on my purchase of my first home. I was very impressed with her outstanding customer service."

"Phyllis is amazing! Not only did she respond to our inquiry about new home and car insurance very quickly, but she prepared our quote with great professionalism. We have referred real estate clients to her and she has made sure that they are well taken care of. We love having an insurance agent that our clients feel safe with!"

"She has been my agent for a long time now and the customer support is always above and beyond! Wouldn't go to any other agent."

"Phyllis is hands down one of the best agents to work with! She advocates for her customers daily! She is so passionate about what she does! With Phyllis you not only have a great agent but also a great friend to have in the community!"

"Always get great service!! Have been doing business with them for over 30 years!!"

"BEST...AGENT...EVER!!"

"Best insurance lady ever!!!!!!!!!"

"Unfriendly and unhelpful staff, ended up switching to a different carrier."

"Very nice place to have insurance through. Employees and Phyllis are great."

"Love them"

"We've worked with Phyllis and her office for a long time and we've always been taken very good care of."

"I don’t normally write reviews but my experience with this place has been so horrible I feel obligated to warn others. They raised my insurance rates and I had to call to find out why, Three phone calls later they came up with a legitimate sounding reason. I had car insurance with them and so I asked them if I could get a discount if I bundle of my car insurance with renters insurance. I proceeded to wait a week for a quote before I finally started shopping with other insurance providers and got several quotes significantly lower and half the deductible. This agent and the main State Farm HQ are still mailing me and sent me new insurance cards for my vehicle even though I have canceled with them 2 weeks prior. They sent my refund check to the completely wrong address even though I specifically told it to them several different times to different people at that office. I could go on and list to many other examples of how horrible they are but the main point is I would never recommend them to anyone. Beware."

"Phyllis cares about her clients deeply. I have seen her go above and beyond to fight for them over and over."