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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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417 plasma

July 2, 2026

5  out of  5
rating by 417 plasma
"I have been with This Phyllis Nichols Office for about 22 years. It has been such a great experience,being insured by this office, I deal with one representative Gena M. Patton for all my needs and assistance with any question that need to be answered, She sometimes works later hours, and puts her time into getting the job done...I highly recommend folks to call this office that will serve you with respect in every way, and will help to find the best pricing that they can get..
Price i been paying for our home has been high in the past year or so BUT now i received a letter from Gena letting me know State Farm has DROPPED the insurance price close to $800.00 and that is truly a huge relief , cause we expected the numbers to go higher and they didn't , I have home coverage, Dirt Bike full coverage Food Trailer, Utility Trailer, all with STATE FARM.. NO ONE can beat my homeowners insurance price that i'm paying with State Farm, Folks call them, you won't regret it...."
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Sean Spence

July 2, 2026

5  out of  5
rating by Sean Spence
"Phyllis is among Columbia's very best insurance providers. She has long been known as someone you can count on."
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Susan Cunningham

June 30, 2026

5  out of  5
rating by Susan Cunningham
"It was great talking to Susan on the phone about some policy changes. I appreciate that she was professional and took the time to explain the details of my policy."
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Ben Loeb

June 26, 2026

5  out of  5
rating by Ben Loeb
"dThe State Farm Insurance office of Phyllis Nichols is outstanding. I've been getting my insurance needs met with them for decades. The office staff is knowledgeable, timely, and patient with customers. I highly recommend them."
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Lexi

June 25, 2026

5  out of  5
rating by Lexi
"Gena is absolutely amazing! She's always happy to help, and very quick efficient."
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Hobby Crib

June 20, 2026

5  out of  5
rating by Hobby Crib
"Real people answering the phone and taking care of your insurance needs! Gena, thank you for your quick response."
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Laurie Hines

June 18, 2026

5  out of  5
rating by Laurie Hines
"I love Phyllis and Matt was sooo helpful this morning. Ted and I really appreciate all that Phyllis does for us! Great agency!!"
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Tracie B (tracies stuff)

June 16, 2026

5  out of  5
rating by Tracie B (tracies stuff)
"Phyllis has been our trusted agent for years. Exceptional customer service."
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Mark Meighan

June 16, 2026

5  out of  5
rating by Mark Meighan
"Phyllis and her staff are great. Quick quotes, fantastic communication and all round just a great experience. Consummate professionals. Highly recommended."
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Deb

June 16, 2026

5  out of  5
rating by Deb
"By using a local agency, I always get very fast response to questions, concerns, & changes to our plans. The entire team is wonderful and Gena is always on top of things. So appreciate Phyllis and her team!"
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Elizabeth Vieth

June 10, 2026

5  out of  5
rating by Elizabeth Vieth
"Quick response time! Everyone was super helpful!"
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Naomi Siedhoff

June 10, 2026

5  out of  5
rating by Naomi Siedhoff
"Both the Receptionist, Anita, and Mr. Matt Harbert were very helpful and professional.

I appreciate all the time and knowledge Mr. Harbert poured into our inquiry for homeowner's insurance for our upcoming condo purchase in Columbia, as well as getting my husband and I lined up to switch our current auto and life insurance policies from Illinois to Missouri once we have established our residence here in CoMo.

May God continue to bless your staff and agency with such wonderful service and success!"
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Jonathan Rainous

June 9, 2026

4  out of  5
rating by Jonathan Rainous
"Helpful customer service. Never able to spell my name right, and prices were VERY high compared to competitors so minus 1 star. Will definitely consider in the future due to overall responsiveness with customer service. No claims made, so I don't know if that would easy or difficult."
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Brent Flood

June 5, 2026

5  out of  5
rating by Brent Flood
"Met with Matt Herbert to discuss auto and home insurance, and he was incredibly helpful in addressing our questions, and making suggestions to us. The entire appointment was a very pleasant one. We have dealt with Phillis Nichols agency for well over 20 years, and have always had very good experiences"
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Scotty Mary

May 26, 2026

5  out of  5
rating by Scotty Mary
"I love how they are good at talking care of any issues quickly and efficiently."
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Randall Kenneth Jones

May 23, 2026

5  out of  5
rating by Randall Kenneth Jones
"Simply outstanding. I have been a State Farm customer for many years and was new to this market. Phyllis and her team went above and beyond in, not only transitioning my accounts, but making me feel welcome in the community. Their support did not end with the close of business. We have since moved to another market and my new State Farm team here is BIG SHOES to fill! We will miss them terribly."
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Jeremy Anderson

May 23, 2026

5  out of  5
rating by Jeremy Anderson
"The absolute best in the business. Phyllis is absolutely the most caring person. If you need anything they have your best interest. I recommend this group over anyone."
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Karen Lee

May 21, 2026

5  out of  5
rating by Karen Lee
"PHYLLIS CARES ABOUT HER PEOPLE AND GOES ABOVE AND BEYOND YO HELP MEET THEUR NEEDS!"
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Maria Burke

May 20, 2026

5  out of  5
rating by Maria Burke
"Phyllis has been a joy to work with. Personal. Caring. Timely. She continues to make difficult situations easier."
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Diana Kenney

May 14, 2026

5  out of  5
rating by Diana Kenney
"Phyllis, Susan and staff are wonderful to work with in making sure my insurance needs are met. By that I mean that they answer calls promptly and efficiently and call to let me know when attention is needed on my account, in enough time to meet deadlines and requirements. I highly recommend this office."
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Kent Sapp

May 13, 2026

5  out of  5
rating by Kent Sapp
"Gena took great care of us!! Outstanding service"
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Anna Marshall

May 8, 2026

5  out of  5
rating by Anna Marshall
"Gena is always so helpful and quick!"
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Sean Cotton

May 8, 2026

5  out of  5
rating by Sean Cotton
"Matt was extremely helpful in providing options for coverage on a new vehicle for a friend that moved into the area. All of his answers were prompt and just what was needed!"
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Brian Overton

May 7, 2026

5  out of  5
rating by Brian Overton
"I Have Been with Phyllis for years. I wouldn't be with different agent."
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garyfitch35

May 5, 2026

5  out of  5
rating by garyfitch35
"Truly the best customer service I have had within 5 minutes of emailing - I received an response and yet it was after hours. Highly recommend this office for any of your State Farm needs."